FAQ

Has my order shipped?
Login to your account to check your orders status.


What are my payment choices?
We accept Mastercard, Visa, Discover, JCB, American Express and Diners Club (yes, Diners Club).
We also accept Bitcoin, Paypal, Apple Pay and Amazon Payments.

How much is my shipping?
Shipping is calculated via USPS and is dependent upon weight and your location.
Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.


When will my order ship?
Orders of physical items from Monstaar Media (CDs, books and some shirts) ship within 1 business day of being placed.
Shirts by Printify, will take longer to ship as they are printed on demand and then shipped by Printify.  We have no control over when those orders ship.

Downloads are available immediately.


My order never arrived.
Please contact us for assistance.


What is the return policy?
Please see our Return Policy page for complete details regarding our return policy.


An item is missing from my shipment.
Please contact us for assistance.


I received the wrong product.
If you have received the wrong product, please contact us within 72 hours of receiving the product.

 
If you have any other questions please contact us.